The following memberships give you the borrower confidence that J & J has met a rigorous screening process and are guided by a strict industry code of ethics.

PLAN (The Professional Lenders Association Network of Australia)

The Professional Lenders Association Network of Australia (PLAN) has minimum nationally recognized education standards for membership. All members must have completed, or be in the process of completing the minimum education standard of Certificate IV in Financial Services (Finance/Mortgage Broking).

As you are dealing with mortgage professionals, you can expect a smooth and efficient service.

Members of the Professional Lenders Association Network of Australia operate under a strict Code of Ethics to ensure that you receive fair and ethical service.

  • To act with Honesty and Integrity at all times
  • To comply with all Laws and Regulations relating to the Mortgage Industry
  • Free of Conflicts of Interest
  • To maintain Confidentiality in all dealings

PLAN Australia members are carefully chosen and trained and have advanced support systems that other brokers don't have. Look for the PLAN Australia logo for the best in mortgage broking.

MFAA (Mortgage & Finance Association of Australia)

Member no 15395

The Mortgage & Finance Association of Australia (MFAA) established in 1980, is a leading provider of service and representation to mortgage brokers, finance brokers, mortgage managers, lenders (bank and non-bank), and originators to assist them develop, foster, and promote the mortgage and finance industry.


To ensure the orderly and ethical working of the mortgage and finance industry in Australia


  • To elevate the role of mortgage and finance intermediaries to a profession
  • To ensure MFAA members are recognised as a trusted source of finance
  • To be the recognised authority in Australia on all aspects of the mortgage and finance industry
  • To maintain quality standards within the industry
  • To provide education for members and their staff
  • To support the development & range of mortgage and finance products available to the public
  • To embrace best practice customer services
  • To develop the mortgage and finance industry in Australia

There are over 12,000 members of the MFAA.

The association has also been known as the Mortgage Industry Association of Australia (MIAA), the Mortgage Industry Association of Australasia and the Mortgage Bankers Association.

COSL (Credit Ombudsman Service Limited)

Member no 406273

The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.

Credit Ombudsman Service Limited, which can be contacted via:

Telephone: 1800 138 422
Online complaint form:
Mail: PO Box A252, Sydney South NSW 1235
Fax: 02 9273 8440

Broker Group

Professional Lenders Association Network of Australia Pty Ltd (“broker group”)
ACN 086 490 835
Credit Representative Number 392528